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1. How can I track my order?

Once your orders have been picked up by our logistic partners (GDex Express or Pos Laju), Tracking Number would be available and our system will auto email a Shipment Letter together with Tracking Number to you. You can then track the delivery status of your orders via the links below:

Go to Gdex Express: http://www.gdexpress.com/malaysia/e-tracking

Or

Go to Pos Laju: http://www.poslaju.com.my/track-trace-v2/

 

2. My goods haven’t arrived yet. What can I do?

If your goods have still not arrived, don’t worry. Please allow at least 5-7 working days for your order to arrive depending on the given estimated delivery time on your product.

In case you have not receive your goods after 5 working days, kindly check at GDex Express: http://www.gdexpress.com/malaysia/e-tracking or Pos Laju: http://www.poslaju.com.my/track-trace-v2/ the given Tracking Number stated in your Shipment Letter.

If you have any concerns, please do not hesitate to contact us at sales@hansaegee.com, hansaegeenature@gmail.com, Live Chat at Online Shop <www.hansaegee.com/shop>, WhatsApp us 012-6698 279  or call us at 03-6270 9686 from 9am to 6pm Monday – Friday.

 

3. Why my parcel record shows “Invalid” or “Record not Found” when i track my delivery status? Are you giving me the wrong Tracking Number? Or did you ship my parcel?

No worry, if you get the Tracking Number from us and track the delivery status at the same day, you might not able to get the result at the same day, since our logistic partner need time to update their system, and the record normally will come out on the next day. Therefore, kindly check it again on the next day.

If you still unable to track the delivery status, please do not hesitate to contact us at sales@hansaegee.com, hansaegeenature@gmail.com , Live Chat at Online Shop <www.hansaegee.com/shop>, WhatsApp us 012-6698 279  or call us at 03-6270 9686 from 9am to 6pm Monday – Friday.