Shipping and Delivery
1. What is the shipping charge on orders?
|Purchase||Postage – Post Laju|
|<RM 60||Penisular Malaysia — RM 8.00
Sabah & Sarawak — RM 15.00
|Purchase||Postage – GDex Express|
|<RM 60||Penisular Malaysia — RM 9.00
Sabah & Sarawak — RM 18.00
2. How long will delivery take?
Shipping and Delivery (By GDex Express Or Pos Laju)
a. Goods will only be delivered once payment is received. It will take 3-5 working days from the date of receipt of payment.
b. In the event of shipment delay, we will inform you by email with new delivery date. There is no shipment on Saturday and Sunday.
3. My goods haven’t arrived yet. What can I do?
Please allow at least 5-7 working days for your order to arrive depending on the given estimated delivery time on your product.
In case you have not receive your goods after 5 working days, kindly check at GDex Express: http://www.gdexpress.com/malaysia/e-tracking or Pos Laju: http://www.poslaju.com.my/track-trace-v2/ the given Tracking Number stated in your Shipment Letter.
If you have any concerns, please do not hesitate to contact us at email@example.com, firstname.lastname@example.org, Live Chat at Online Shop <www.hansaegee.com/shop>, WhatsApp us 012-6698 279 or call us at 03-6270 9686 from 9am to 6pm Monday – Friday.
4. Can my parcel be delivered to an office address?
Yes, of course! Your parcel can be delivered to an office address, as long as you enter the full address and your name.
5. Do you ship international?
Sorry, we are only doing shipping within Malaysia, not to overseas.