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1. How do I make my payment?

Payment Method
1. Credit Card (through ipay88)

We accept all types of credit cards, as long as it’s a MasterCard or VisaCard.

2. Bank Transfer:
- Internet Online Banking
- Cash Bank In

Bank Transfer
a. Maybank Account No. 5148-7901-3854 (HANSAEGEE NATURE)
b. CIMB Bank Account No. 80-0150821-2 (HANSAEGEE NATURE)
After payment, please:
1. Inform us by email to sales@hansaegee.comhansaegeenature@gmail.com , Live Chat at Online Shop <www.hansaegee.com/shop>, WhatsApp us 012-6698 279 with your Payment Transaction Slip (or payment evident), Order Number, & Date of Payment.

OR

2. Fill in the Payment Transaction Slip details at hansaegee.com/shop/payment-transaction-slip in order to complete your transaction. You will need to fill the necessary details and attach the Bank Transaction Slip from the ATM/CDM Machine, Bank or Internet Banking Slip (the screen page) after payment.

*Kindly pay exact amount as invoice.
*Any excess / extra amount will be refunded as voucher (Coupon Code) for next purchase. The Coupon Code will be emailed to customer within 7 working days.

What is IPay88?
iPay88 is an Internet Payment Switching Gateway through credit card, Internet Banking (or E-Debit) & Electronic Wallet (E-Wallet), developed by Mobile88.Com Sdn. Bhd.
It is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, customers can be certain of iPay88′s security. iPay88 also complies with PCI Data Security Standard and Malaysia Payment System Act. Find out more about iPay88.

 

2. I’ve made a bank transfer and I still haven’t gotten my Confirmation email (Invoice)?
You should receive your confirmation email (Invoice) within 2 working days from making the payment & sending in the payment slip to sales@hansaegee.com ,hansaegeenature@gmail.com , Live Chat at Online Shop <www.hansaegee.com/shop>, WhatsApp us 012-6698 279 or using our new Bank Transaction Confirmation system at: hansaegee.com/shop/payment-transaction-slip. If you’ve not received the email, please contact us through hansaegeenature@gmail.com, sales@hansaegee.com , Live Chat at Online Shop <www.hansaegee.com/shop>, WhatsApp us 012-6698 279  or call us at 03-6270 9686 from 9am to 6pm Monday – Friday.

 

3. I’ve paid the extra amount for the purchase, why I did not get the return money in my parcel? How can I get back my extra money?
Kindly pay exact amount as invoice, any excess / extra amount will be refund as voucher (Coupon Code) for next purchase. The Coupon Code will be emailed to you within 7 working days.

 

4. My credit card details are not being accepted. What’s wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please contact us and we will help you with the technical difficulties.

 

5. My computer froze while processing payment. How will I know if my payment went through successfully?
All successful transactions will receive a confirmation email (Invoice). If you have not received confirmation (Invoice) via email, please contact us to confirm the payment of your order.

 

6. Is it safe to use my credit card or provide my bank account number on your site?
Yes! Firstly, we do not store any credit card information on our website because we understand that the safety of your personal information is extremely important. On top of that we use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.